If, with all of the fantastic switching and swapping possibilities, you aren’t 100% satisfied with its comfort, we offer a 90-day comfort guarantee on the Bella Sera organic mattress. Some manufacturers offer a “latex exchange,” but we have decided to sell you a new layer for a cost similar to others’ latex exchange, which allows you the option of using the latex in the future. This way, you can be absolutely confident that you are ALWAYS receiving brand-new natural latex from us. We don’t store any used latex in our facility because we don’t receive back exchanged latex layers. We don’t have a use for used latex and we also like the idea that if you purchase a new layer of latex from us, you have the option of using it in the future if you decide you want a different firmness layer.
Bella Sera wants you to be happy with your mattress. Within 90 days of delivery, if you are unhappy with your original layer configuration, you can call your retailer to discuss if your current mattress can be arranged to meet your comfort needs, or if a comfort guarantee is needed. Within this 90-day "comfort guarantee" time period, a new latex layer can be purchased. After your new layer arrives, please try it out for at least a few weeks. If you feel that the comfort still needs to be adjusted your retailer can work with Bella Sera to determine if changing a second layer would make any significant difference in the feel of the mattress, or if other more suitable options are available.
Other companies offer a latex exchange where you pay a flat shipping fee to and from the manufacturer. Shipping costs are quite high since a layer of latex has to ship in what is considered an “oversize” box by UPS or FedEx. A queen layer can cost $170 to ship round-trip. Instead of having you pay for round-trip shipping, we are letting you purchase a sheet of latex at a flat fee, with shipping costs included. We have found that these prices are comparable to other manufacturers’ rates for round-trip shipping, but you receive a new piece of latex with the comfort of knowing that it has not been used in the past. The costs for purchasing a new layer are as follows:
Twin XL: $135
½ Queen: $125
½ King: $135
View our Warranty which protects you from mattress defects for up to 20 years